Leadership Training Programme
14 units, from ½ day principles, 1- 3 days more in depth- average, 1 day
1- what is communication and how does it work?
2- Pursuing excellence in communication
3- effective communication –
4- Different levels of audience
5- 3 telecoms
6- Active listening
7- 4 verbal communication
8- Building rapport through language
9- 5 non verbal communication
10- Rapport through mirroring and matching
11- 6 handling difficult encounters
12- Negative attitudes
13- 7 challenging situations
14- Positive communication patterns
Module 2 Leadership
The 4 day programme is the most popular, as it covers most subjects needed, at least in theory.
Where specific skills are then required due to roles, further training can be scheduled in the specific subject
19 units, either over 4 consecutive days, or,
1 day theory of leadership units 1-4, or
3 day option, 1-4 on the first day,
5-9 second day, 10-13 and 16 third day – core skills of leadership-coaching, objective setting, visioning, delegation, feedback
What is leadership?
Personal qualities associated with good leadership
Leadership competencies
Analysing leadership skills
Leadership styles
Communication
Visioning
Managing performance
Objective setting
Motivation
Coaching
Mentoring
Giving and receiving feedback
Dealing with poor performers
Empowerment
Delegation
Managing change
Self directed teams
Skills workshop* (only on the 4 day programme)
Module 3 Negotiation
11 units, 1/2 , 1, 2, or 3 day
Intro
Why negotiate
Fundamentals of negotiation
Pitfalls of negotiation
Preparation
Bargaining
Language and presentation
Clarifying
Closing and adjournment
Resolving conflict
review
module 4 Team building
13 units –up to 3 days
Basics of a team
Team structure
Team direction
Stages of team development
Conditions for effective team building
The role of the team leader –up to 3 sessions
Evaluation of and feedback on performance
Problem solving, decision making
Barriers to effective teamwork
Conflict management
Disbanding the team
Module 5 Motivation and Delegation
18 units, from ½ up to 3 days, depending on the depth of practice needed
Intro
Background to motivation
Underlying factors affecting motivation
Workable theories of motivation
Impact of organisational context on motivation
Processes that enhance motivation
The role of responsibility, authority and reward in motivation
Defining and understanding the reasons for delegating
Obstacles to delegation
Planning what to delegate
Matching people with tasks
Preparing to delegate
Making the delegation
Managing a project through delegation
Resolving problems
Reviewing the project
Looking to the future
Review of overall programme
Module 6 Presentation
13 units, ½ to 3 days
Where do you start?
The venue
Preparing and using notes
Creating verbal impact form the written word
First presentation*
Visual aids
Preparing yourself and your voice
Gaining and giving feedback
Second presentation*
Questions
Managing the audience
Third presentation*
Analysing the event
If this is a ½ day, the presentations will be excluded, and depending on the length of the course, the number of presentations will be reduced.
Module 7 Change management –
managing change 1 day
leading change 1 day
understanding and being positive about change ½ day
full programme 2 days
intro
models of change
analysing the force for change
evaluating stake holder options
evolutionary versus managed change
managing risk
motivation through change
recognising hard and soft factors
leadership through change
visioning
communication
seeing the opportunity
negotiating with staff
stress levels through change
learning through change
support frameworks
review of the overall programme
Module 8 The Manager As Coach
1 or 2 day training package, specific focus on preparation of individuals and the personal approach- designed for well rounded Management delegates
What is coaching?
Types of coaching
How people learn
The coaching relationship
Identifying coaching needs
Preparation for coaching
The GROW model
Defining goals
Wrap up
